01
Our Commitment
التزامناAt Gaming PC Dubai, your satisfaction is our priority. Please read all conditions carefully before requesting a return, refund, or warranty service.
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We reserve the right to refuse any return, refund, or exchange request that does not meet the conditions outlined below.
02
Return Window
نافذة الإرجاعYou may request a return within 7 calendar days from the date of delivery.
Reporting deadlines| Issue type | Reporting window |
|---|---|
| Damaged or missing items | Within 24 hours of delivery |
| Manufacturing defects | Within 48 hours of delivery |
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GCC orders: The return request window is still counted from the confirmed delivery date. International transit time back to the UAE does not extend the request deadline.
03
Return Eligibility
شروط الأهلية للإرجاعTo qualify for a return, the following conditions must be met:
- The product must be unused
- The product must be in original packaging
- The original seal must not be broken
- All accessories, manuals, and components must be included
- Proof of purchase is required
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If the product has been used, opened, or the seal removed, the return may be declined — unless there is a manufacturing defect.
GCC / outside-UAE return eligibility
- Do not send any item back to the UAE before receiving written return instructions from Gaming PC Dubai
- The product must satisfy the same eligibility conditions shown above
- The customer must use secure international packaging appropriate for the product type
- Gaming PCs should be packed with equivalent protective support suitable for cross-border transit
04
Non-Returnable Items
العناصر غير القابلة للإرجاعThe following items are not eligible for return unless defective:
- Custom-built PCs — once assembly has started
- Opened software or digital products
- Products damaged due to misuse, physical damage, or improper installation
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For GCC customers, custom-built PCs remain non-returnable once assembly has started unless a manufacturing defect is confirmed.
05
Defective or Faulty Products
المنتجات المعيبة أو المعطوبةIf your item is not working due to a manufacturing defect:
What to doaNotify us within 48 hours of delivery
bProvide photos or videos of the defect
cInclude original packaging and all accessories
- The item will be repaired free of charge, or
- Replaced with the same product (if available), or
- Refunded in full if repair or replacement is not possible
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Repair timelines may take up to 14–18 business days, depending on the manufacturer or service center.
GCC defect claims
- Contact us before shipping the product back to the UAE
- Photos/videos may be requested for remote diagnosis before return authorization
- International courier, customs and return-shipping arrangements will be confirmed case by case
06
Warranty Coverage
تغطية الضمانMost products include manufacturer warranty unless otherwise stated. Warranty does NOT cover:
- Accidental damage
- Liquid damage
- Electrical surge damage
- Unauthorized modification or repair
- Physical damage
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If the issue is not covered by warranty, you will be informed of repair costs. You may approve the repair at an additional cost or request the item to be returned as-is.
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For GCC warranty service, eligibility is determined under the applicable product warranty. Return logistics from Oman, Qatar, Kuwait or Bahrain must be approved before shipment.
07
Return Process
إجراءات الإرجاعTo request a return or warranty service, contact us:
Email
Phone
+971 56 744 0970
Phone
+971 50 613 6187
Additional GCC return steps
1Contact support and provide order details, country and issue evidence
Before shipping
2Wait for written return instructions / return approval
Required
3Pack the item securely for international transport
Customer responsibility
4Use the agreed courier method and retain tracking / shipping documents
Until resolved
08
Order Cancellation
إلغاء الطلبTo cancel an order:
aContact us immediately via email or phone
bCancellation must be requested before the order is shipped
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Once shipped or assembly has started (for custom PCs), cancellation may not be possible.
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Outside UAE: Once a GCC order has entered assembly, export preparation, international packing or carrier booking, cancellation may be refused or may be subject to unrecoverable shipping/handling costs where permitted by applicable law.
09
GCC & Outside-UAE Returns
الإرجاع من دول مجلس التعاون وخارج الإماراتReturns from Oman, Qatar, Kuwait and Bahrain are handled as international returns and require prior written approval before any item is shipped back to the UAE.
Before sending
- Contact Gaming PC Dubai with your order number and issue details
- Provide photos/videos where requested
- Wait for return instructions and approved shipping method
- Pack the product securely for international transit
Potential customer charges
- International return shipping where the return is not due to our confirmed error or defect
- Customs, brokerage, clearance or destination charges not covered by the approved return arrangement
- Costs caused by inadequate packaging or unauthorized shipment methods
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Do not ship a GCC return to our UAE address without written return instructions. Unauthorized international returns may be refused or delayed.
10
Refund Processing
معالجة الاستردادOnce the returned product is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 2–4 business days
- Refunds are issued to the original payment method only
| Payment method | Processing time |
|---|---|
| Credit / debit card | Up to 10 business days |
| Bank transfer | 1–5 business days |
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Shipping charges are non-refundable unless the return is due to our confirmed error, a confirmed defect where we accept the cost, or applicable law requires otherwise.
GCC refund deductions / exclusions
- International shipping charges already used are not automatically refundable
- Customs duties, import VAT, brokerage or destination fees paid to third parties are not automatically refundable by Gaming PC Dubai
- Any approved refund is processed after the returned item is received and inspected
11
Late or Missing Refunds
التأخر في استلام المبالغ المستردةIf you have not received your refund:
aCheck your bank account
bContact your payment provider
cIf still unresolved, contact us at [email protected]
