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Terms & Conditions | Gaming PC Dubai
Gaming PC Dubai
Service & Support
DOC TERMS-CONDITIONS
REV 2026.07

Terms & Conditions

الشروط والأحكام
Effective April 2025
Updated July 2026
gamingpcdubai.ae

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or purchasing from Gaming PC Dubai, you agree to be bound by the terms outlined below.

01ABT

About Us

من نحن

Gaming PC Dubai is an online store based in Dubai, United Arab Emirates, specializing in:

  • Custom-built gaming PCs
  • Pre-built gaming PCs
  • PC components & upgrades
  • Gaming accessories & peripherals
Company details
DetailInformation
CompanyGaming PC Dubai
LocationDubai, United Arab Emirates
Websitegamingpcdubai.ae
Email[email protected]
Phone / WhatsApp+971 56 744 0970 & +971 50 613 6187
Working hoursSaturday–Thursday, 9:00 AM – 11:00 PM
02ORD

Orders & Acceptance

الطلبات والقبول

All orders placed through our website are subject to product availability and payment confirmation.

Order process
aPlace your order through our website
bOrder confirmation email arrives
Within minutes
cOur team reviews & processes it
1 business day
dDispatch notification with tracking
Once shipped
We reserve the right to
  • Cancel or refuse orders due to pricing errors or system glitches
  • Cancel orders flagged as suspected fraud or unauthorized activity
  • Refuse orders that cannot be fulfilled due to stock unavailability
!
In the event of cancellation by Gaming PC Dubai, a full refund will be issued to your original payment method within the standard refund timeline.
03PAY

Pricing & Payments

الأسعار والمدفوعات
  • All prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated
  • Prices are subject to change without prior notice due to market fluctuations or supplier costs
  • Once your order is confirmed, the price at the time of purchase is locked in
Payment methods accepted
MethodDetails
Credit / debit cardVisa, Mastercard
Apple PayIf available at checkout
Google PayIf available at checkout
TabbyBuy now, pay later
TamaraPay in installments
Cash on deliverySubject to eligibility (UAE only)
Bank transferOn request — confirmation required
Payment security
  • All transactions are secured with 256-bit SSL encryption
  • 3D Secure (OTP) authentication is applied for card payments
  • We do not store your full credit or debit card information
  • Orders are processed only after successful payment authorization
04BUILD

Custom PC Orders

طلبات الكمبيوتر المخصص

Custom-built PCs are subject to additional terms due to the nature of the build process:

ConditionDetails
Build time1–2 business days (assembly + stress testing)
CancellationNot accepted once assembly has started
ReturnsNot eligible unless a manufacturing defect is confirmed
PerformanceMay vary depending on selected components and usage
Component availabilityBuild may be delayed if components are out of stock
!
You will be notified immediately if any component causes a build delay, with options to wait, substitute, or cancel before assembly begins.
05SHIP

Shipping & Delivery

الشحن والتوصيل

We deliver across all seven emirates of the UAE.

Product typeProcessing timeDelivery time
Standard productsSame day – 1 business day1–2 business days
Custom-built PCs1–2 business days (assembly)2–4 business days total
Express (Dubai)Same day dispatchSame day (orders before 12:00 PM)
Key shipping terms
  • Shipping fees are displayed at checkout before payment
  • Customers must provide accurate and complete shipping details
  • Gaming PC Dubai is not responsible for delays caused by third-party courier services
  • Re-delivery fees (AED 30–50) may apply if a package is returned due to an incorrect address
  • Inspect your package immediately upon delivery and report any damage within 24 hours

For full shipping details, please refer to our Shipping Policy.

06RTRN

Returns & Refunds

الإرجاع والاسترداد

We are committed to your satisfaction. Returns and refunds are subject to the following:

Eligible
  • Return request submitted within 7 calendar days of delivery
  • Product is unused, unsealed, and in original packaging
  • All accessories, manuals, and proof of purchase are included
Not eligible
  • Custom-built PCs, unless a manufacturing defect is confirmed
  • Opened software or digital products
Damage & defect reporting
IssueReporting window
Damaged or missing itemsWithin 24 hours of delivery
Defective productsWithin 48 hours of delivery
Refund timelines
Payment methodTimeline
Credit / debit cardUp to 10 business days
Bank transfer1–5 business days
Tabby / TamaraSubject to provider's refund policy

Refunds are issued to the original payment method only. For full details, refer to our Refund & Returns Policy.

07WAR

Warranty

الضمان

All products sold by Gaming PC Dubai come with a manufacturer's warranty unless otherwise stated.

Warranty terms
  • Warranty coverage varies by product and brand
  • Customers must provide proof of purchase for all warranty claims
  • Warranty repairs may take 14–18 business days depending on the manufacturer or service center
Warranty is void if
  • Physical or accidental damage has occurred
  • Liquid damage is detected
  • Product has been subjected to electrical surge damage
  • Unauthorized modifications or repairs have been performed
  • Improper installation or misuse is identified
!
For warranty claims, contact us at [email protected] with your order number and photos/videos of the issue.
08PROD

Product Information

معلومات المنتج

We make every effort to ensure that product descriptions, specifications, images, and pricing on our website are accurate and up to date. However:

  • Minor specification variations may occur between product listings and actual units
  • Typographical errors in pricing or descriptions may occur; we reserve the right to correct them
  • Product colors may appear slightly different due to screen calibration and display settings
  • Stock availability is updated regularly but may not reflect real-time inventory

If you have questions about a specific product before purchasing, contact our team — we are happy to verify specs for you.

09LIAB

Limitation of Liability

حدود المسؤولية

To the maximum extent permitted by applicable law, Gaming PC Dubai shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or business profits
  • Damages resulting from third-party courier delays
  • Any damages arising from misuse of purchased products
  • Losses resulting from unauthorized access to your account
!
Our total liability in any dispute shall not exceed the amount paid for the specific product or order in question.
10COND

User Conduct

سلوك المستخدم

By using our website, you agree not to:

  • Use the website for any fraudulent or illegal purpose
  • Attempt to hack, disrupt, or compromise our website or servers
  • Submit false or misleading information during checkout or support
  • Exploit pricing errors or system glitches for unauthorized discounts
  • Engage in unauthorized bulk purchasing or reselling without prior agreement
  • Use bots or automated systems to place orders
!
Violations may result in immediate account suspension, order cancellation, and legal action where applicable under UAE law.
11IP

Intellectual Property

الملكية الفكرية

All content on Gaming PC Dubai — including but not limited to:

  • Logo and brand identity
  • Product images and descriptions
  • Website design and layout
  • Written content and marketing materials

...is the intellectual property of Gaming PC Dubai and may not be copied, reproduced, or distributed without prior written permission.

12PRIV

Privacy

الخصوصية

Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

By placing an order, you confirm that you have read and agreed to our Privacy Policy.

13LAW

Governing Law

القانون المعمول به

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising from your use of our website or purchases shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14CHNG

Changes to Terms

التغييرات على الشروط

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

  • Updates will be posted on this page with a revised "Last Updated" date
  • Continued use of our website after changes constitutes your acceptance of the updated terms
  • For significant changes, we may notify customers via email
15CNTC

Contact Us

تواصل معنا

For any questions or concerns regarding these Terms & Conditions:

Company
Gaming PC Dubai
Location
Dubai, United Arab Emirates
Phone / WhatsApp
+971 56 744 0970
Phone / WhatsApp
+971 50 613 6187
Working hours
Saturday–Thursday, 9:00 AM – 11:00 PM
Gaming PC Dubai — Trusted Gaming Hardware, Delivered Across the UAE