02ORD
Orders & Acceptance
الطلبات والقبول
All orders placed through our website are subject to product availability and payment confirmation.
Order process
aPlace your order through our website
bOrder confirmation email arrives
Within minutes
cOur team reviews & processes it
1 business day
dDispatch notification with tracking
Once shipped
We reserve the right to
- Cancel or refuse orders due to pricing errors or system glitches
- Cancel orders flagged as suspected fraud or unauthorized activity
- Refuse orders that cannot be fulfilled due to stock unavailability
!In the event of cancellation by Gaming PC Dubai, a full refund will be issued to your original payment method within the standard refund timeline.
03PAY
Pricing & Payments
الأسعار والمدفوعات
- All prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated
- Prices are subject to change without prior notice due to market fluctuations or supplier costs
- Once your order is confirmed, the price at the time of purchase is locked in
Payment methods accepted
| Method | Details |
| Credit / debit card | Visa, Mastercard |
| Apple Pay | If available at checkout |
| Google Pay | If available at checkout |
| Tabby | Buy now, pay later |
| Tamara | Pay in installments |
| Cash on delivery | Subject to eligibility (UAE only) |
| Bank transfer | On request — confirmation required |
Payment security
- All transactions are secured with 256-bit SSL encryption
- 3D Secure (OTP) authentication is applied for card payments
- We do not store your full credit or debit card information
- Orders are processed only after successful payment authorization
04BUILD
Custom PC Orders
طلبات الكمبيوتر المخصص
Custom-built PCs are subject to additional terms due to the nature of the build process:
| Condition | Details |
| Build time | 1–2 business days (assembly + stress testing) |
| Cancellation | Not accepted once assembly has started |
| Returns | Not eligible unless a manufacturing defect is confirmed |
| Performance | May vary depending on selected components and usage |
| Component availability | Build may be delayed if components are out of stock |
!You will be notified immediately if any component causes a build delay, with options to wait, substitute, or cancel before assembly begins.
05SHIP
Shipping & Delivery
الشحن والتوصيل
We deliver across all seven emirates of the UAE.
| Product type | Processing time | Delivery time |
| Standard products | Same day – 1 business day | 1–2 business days |
| Custom-built PCs | 1–2 business days (assembly) | 2–4 business days total |
| Express (Dubai) | Same day dispatch | Same day (orders before 12:00 PM) |
Key shipping terms
- Shipping fees are displayed at checkout before payment
- Customers must provide accurate and complete shipping details
- Gaming PC Dubai is not responsible for delays caused by third-party courier services
- Re-delivery fees (AED 30–50) may apply if a package is returned due to an incorrect address
- Inspect your package immediately upon delivery and report any damage within 24 hours
For full shipping details, please refer to our Shipping Policy.
06RTRN
Returns & Refunds
الإرجاع والاسترداد
We are committed to your satisfaction. Returns and refunds are subject to the following:
Eligible
- Return request submitted within 7 calendar days of delivery
- Product is unused, unsealed, and in original packaging
- All accessories, manuals, and proof of purchase are included
Not eligible
- Custom-built PCs, unless a manufacturing defect is confirmed
- Opened software or digital products
Damage & defect reporting
| Issue | Reporting window |
| Damaged or missing items | Within 24 hours of delivery |
| Defective products | Within 48 hours of delivery |
Refund timelines
| Payment method | Timeline |
| Credit / debit card | Up to 10 business days |
| Bank transfer | 1–5 business days |
| Tabby / Tamara | Subject to provider's refund policy |
Refunds are issued to the original payment method only. For full details, refer to our Refund & Returns Policy.
08PROD
Product Information
معلومات المنتج
We make every effort to ensure that product descriptions, specifications, images, and pricing on our website are accurate and up to date. However:
- Minor specification variations may occur between product listings and actual units
- Typographical errors in pricing or descriptions may occur; we reserve the right to correct them
- Product colors may appear slightly different due to screen calibration and display settings
- Stock availability is updated regularly but may not reflect real-time inventory
If you have questions about a specific product before purchasing, contact our team — we are happy to verify specs for you.
09LIAB
Limitation of Liability
حدود المسؤولية
To the maximum extent permitted by applicable law, Gaming PC Dubai shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or business profits
- Damages resulting from third-party courier delays
- Any damages arising from misuse of purchased products
- Losses resulting from unauthorized access to your account
!Our total liability in any dispute shall not exceed the amount paid for the specific product or order in question.
10COND
User Conduct
سلوك المستخدم
By using our website, you agree not to:
- Use the website for any fraudulent or illegal purpose
- Attempt to hack, disrupt, or compromise our website or servers
- Submit false or misleading information during checkout or support
- Exploit pricing errors or system glitches for unauthorized discounts
- Engage in unauthorized bulk purchasing or reselling without prior agreement
- Use bots or automated systems to place orders
!Violations may result in immediate account suspension, order cancellation, and legal action where applicable under UAE law.
11IP
Intellectual Property
الملكية الفكرية
All content on Gaming PC Dubai — including but not limited to:
- Logo and brand identity
- Product images and descriptions
- Website design and layout
- Written content and marketing materials
...is the intellectual property of Gaming PC Dubai and may not be copied, reproduced, or distributed without prior written permission.
13LAW
Governing Law
القانون المعمول به
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes arising from your use of our website or purchases shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
14CHNG
Changes to Terms
التغييرات على الشروط
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Updates will be posted on this page with a revised "Last Updated" date
- Continued use of our website after changes constitutes your acceptance of the updated terms
- For significant changes, we may notify customers via email