Gaming PC Dubai
Warranty & Repairs
DOC WR-POLICY
REV 2026.10
REV 2026.10
Warranty & Repairs Policy
سياسة الضمان والإصلاح
Warranty by Product Listing
Proof of Purchase Required
Remote Troubleshooting First
Updated October 2026
WARRANTY + REPAIR SUPPORT
Clear coverage. Structured repair process.
Gaming PC Dubai stands behind eligible products and custom-built systems. Coverage depends on the warranty stated on the individual product listing at the time of purchase.
01
Claim response
Within 24 business hours
02
Diagnosis
2–4 business days
03
Estimated turnaround
10–21 business days
01
Warranty Coverage
تغطية الضمانOur warranty policy covers defects in material, design, and workmanship on eligible products after purchase.
| Detail | Information |
|---|---|
| Coverage type | Manufacturing defects in materials, design & workmanship |
| Proof required | Valid proof of purchase (order number / invoice) |
| Warranty period | Stated on individual product page at time of purchase |
| Not all products | Coverage varies — always check product listing before ordering |
!
Important: not all products include warranty coverage. Customers are strongly advised to review the product listing carefully before placing an order.
02
Custom-Built Gaming PCs
أجهزة الكمبيوتر المخصصةCustom-built systems have their own unique warranty structure:
| Component | Warranty coverage |
|---|---|
| Individual components | Covered under each manufacturer's own warranty |
| Assembly workmanship | Covered for a limited period (if stated at purchase) |
| Performance expectations | Not covered beyond manufacturer specifications |
- Use of graphics cards for cryptocurrency mining
- Extreme overclocking beyond safe / recommended limits
- Use of consumer hardware for unintended industrial purposes
- Unauthorized modifications or component swaps after delivery
03
Warranty Claim Process
إجراءات طلب الضمانTo initiate a warranty request, follow these steps:
- Contact our warranty team via email or WhatsApp
- Provide the required information listed below
- Await initial response within 24 business hours for validation and remote troubleshooting
- If the issue cannot be resolved remotely, our team will provide further repair instructions
| Required | Details |
|---|---|
| Order number | Your original order reference |
| Product name | Full name / model of the product |
| Issue description | Clear description of the defect or problem |
| Photos / videos | Visual evidence of the issue (if applicable) |
| Proof of purchase | Order confirmation email or invoice |
Email
Phone / WhatsApp
+971 56 744 0970
Phone / WhatsApp
+971 50 613 6187
Working hours
Sat–Thu, 9:00 AM – 11:00 PM
04
Collection & Inspection
الاستلام والفحصIf a physical inspection is required, the following applies:
Customer responsibilities- Pack the item securely — preferably in its original packaging
- Include all accessories, cables, manuals, and components
- Remove passwords and account locks from all devices
- Back up all personal data before sending (see section 8)
!
Inspection process
If the item is improperly packed and sustains transit damage, Gaming PC Dubai will not be held responsible for that damage.
- Item is received and logged by our team
- Technical inspection and diagnosis is carried out by our in-house technicians or authorized service partner
- You will be notified of the diagnosis outcome and next steps within a reasonable timeframe
05
Repair Timeline
مدة الإصلاحaInitial claim response
≤ 24 business hours
bInspection & diagnosis
2–4 business days
cRepair / replacement
7–14 business days*
dReturn shipping
1–3 business days
Total estimated turnaround10–21 business days
*After diagnosis approval. Depending on the manufacturer, parts availability, and customer response time.
Factors that may extend repair time- Manufacturer processing time for warranty approval
- Parts availability and procurement lead times
- Customer approval delays — time waiting for your response is not counted in the repair timeline
06
Repair Costs
تكاليف الإصلاحIf covered under warranty
| Defect confirmed & under warranty | Free of charge |
| Item cannot be repaired | Replacement unit issued |
| Replacement not available | Refund to original payment method |
If not covered under warranty
| Out-of-warranty / voided | Repair quotation provided |
| Customer approves repair | Fees + shipping paid before release |
| Customer declines repair | Item returned without repair |
!
Out-of-warranty repair fees and applicable return shipping charges must be settled in full before the item is released back to the customer.
07
What Is NOT Covered
ما لا يشمله الضمان- Physical / accidental damage — drops, impacts, or external force
- Liquid damage — any contact with water or other liquids
- Electrical surge damage — power spikes or improper power supply
- Unauthorized repairs by non-authorized parties
- Unauthorized modifications — hardware changes after delivery
- Tampered warranty seals — removed, broken, or altered
- Misuse / failure to follow instructions
- Cryptocurrency mining — GPU / hardware used for mining
- Improper PSU installation — incorrect or incompatible power supply
- Industrial / commercial use of consumer hardware
!
Gaming PC Dubai reserves the right to decline any warranty claim that falls under the above conditions after inspection and diagnosis.
08
Customer Data Responsibility
مسؤولية بيانات العميلBefore submitting any device for repair or inspection, customers must:
- Back up all personal data — photos, files, documents, and any stored information
- Remove all passwords, PINs, and account locks (e.g., iCloud Lock, Microsoft account)
- Save any software license keys or activation codes stored on the device
!
Gaming PC Dubai and its authorized service partners are not responsible for any data loss that occurs during diagnosis, repair, replacement, or transit.
09
Data Sharing for Repairs
مشاركة البيانات لأغراض الإصلاحIn order to process your repair, we may share the following with our authorized service partners:
- Your full name
- Your email address
- Your return shipping address
This information is shared strictly for repair purposes only. All service partners are contractually required to comply with applicable UAE data protection regulations and our privacy policy.
10
Warranty Limitations
قيود الضمان- Repair or replacement under warranty does not extend the original warranty period
- Warranty coverage is not renewed after a repair or part replacement
- The customer confirms that all information submitted during a warranty claim is accurate and truthful
- Submitting false or misleading information may result in claim rejection and account suspension
11
Limitation of Liability
حدود المسؤوليةTo the maximum extent permitted by UAE law:
- Gaming PC Dubai's total liability under this warranty policy shall not exceed the original purchase price of the product
- We are not liable for indirect, incidental, or consequential damages arising from product defects or repair delays
- We are not responsible for business losses, lost profits, or lost data resulting from product failure
12
Contact Us
تواصل معناFor all warranty and repair enquiries, please reach out to our dedicated support team:
Company
Gaming PC Dubai
Location
Dubai, United Arab Emirates
Website
Email
Phone / WhatsApp
+971 56 744 0970
Phone / WhatsApp
+971 50 613 6187
Working hours
Sat–Thu, 9:00 AM – 11:00 PM
